Support
Thank you for your interest in the Community Life Survey. We are grateful for your participation, which will help us understand how people across England interact with their communities.
For some participants, the survey questions may raise uncomfortable or upsetting issues. In the event that you feel upset about any of the topics covered, we want to ensure that you have the contact details of organisations who you can talk to if needed and who can help you.
Below is a list of resources which you may find useful:
Personal and emotional support
The organisations below can provide you with personal and emotional support:
Age UK – support and advice for older people
Advice line: 0800 678 1602 (everyday, 8am to 7pm)Website: https://www.ageuk.org.uk/services
Better Health: Every Mind Matters (NHS) – information and support on dealing with loneliness.
Website: https://www.nhs.uk/every-mind-matters/lifes-challenges/loneliness/
The British Red Cross – a range of resources and a dedicated helpline if you feel lonely or worried.
Helpline: 0808 196 3651 (10am – 6pm, daily)Website: https://www.redcross.org.uk/get-help
Campaign Against Living Miserably – support on a range of issues for anyone who needs it.
Helpline: 0800 58 58 58 (5pm – midnight, daily)Website: https://www.thecalmzone.net/help/get-help/
Cruse – national bereavement charity who helps people experiencing grief
Helpline: 0808 808 1677 (Mon & Fri 9am-5pm, Tues-Thurs 9am-8pm)Website: https://www.cruse.org.uk/
Independent Age (for older people) – befriending services
Helpline: 0800 319 6789Website: https://www.independentage.org/
Mind – a mental health charity with a wealth of information on mental health conditions and services
Infoline: 0300 123 3393 (Mon-Fri 9am-6pm)Website (national Mind): https://www.mind.org.uk/
Website (to find local Mind): https://www.mind.org.uk/information-support/local-minds/
Re-engage – provide social connections for older people.
Website: https://www.reengage.org.uk/
Samaritans – free and confidential emotional support if you need to talk
Helpline: 116 223 (24 hours)Email: jo@samaritans.org
Website: https://www.samaritans.org/
Scope – free, independent and impartial information and support for people with a physical impairment, learning disability or any other condition
Helpline: 0808 800 3333Website: https://www.scope.org.uk
The Silver Line – free confidential helpline providing information, friendship and advice to older people
Helpline: 0800 4 70 80 90 (24 hours)Website: https://www.thesilverline.org.uk/
SupportLine – confidential emotional support for people who are isolated or at risk.
Helpline: 01708 765200Email: info@supportline.org.uk
Website: https://www.supportline.org.uk/
Financial support
The following organisations can provide you with information about financial issues:
Citizens Advice – advice on debt, benefits, employment, housing, discrimination
Telephone: 03444 111 444Website: https://www.citizensadvice.org.uk/
Shelter – free information, support and advice to people facing homelessness or experiencing housing issues
Helpline: 0808 800 4444Website: https://england.shelter.org.uk/get_help
The Trussell Trust – nationwide network of food banks providing emergency food and support
Telephone: 01722 580 180Website: https://www.trusselltrust.org/get-help/
Universal Credit (UC) helpline – advice on Universal Credit
Helpline: 0800 328 5644Website: https://www.gov.uk/universal-credit/contact-universal-credit
Other resources
For more information, please see the following resources:
The Campaign to End Loneliness – shares research, evidence and knowledge.
Website: https://www.campaigntoendloneliness.org/
Every Mind Matters – shares information and resources for people experiencing loneliness.
Website: https://www.nhs.uk/every-mind-matters/lifes-challenges/loneliness